Refund policy
This policy covers subscription fees paid to GameDay Sdn. Bhd. It does not cover participant fees paid directly to event or activity organisers.
Updated 20 October 2026
Change of mind and early cancellation
Once you choose to pay and receive the agreed subscription access, we do not give a refund solely because you change your mind, do not use the service or cancel early, unless applicable law requires otherwise. The agreed scope, price, subscription term and any trial must be made clear before payment.
Contact us if you want to end a subscription or clarify any future renewal. Cancellation alone does not refund access already supplied. Any renewal arrangements must match the terms agreed for your purchase.
Duplicate or incorrect charges
We refund confirmed duplicate payments or the amount charged in error. Refunding a duplicate or excess charge does not end access covered by a valid payment.
Service problems
Please tell us if the agreed service is not supplied or does not work as agreed. We will address a minor fault within a reasonable time. For a serious fault, a fault that cannot be fixed, or a failure we do not fix within a reasonable time, we will provide the refund or other remedy required by applicable law and your agreement.
How to request a refund
Email hello@gameday.my with your account email, payment reference, payment date, amount and reason for the request. We may ask for the details needed to verify the payment and assess the request. Do not send passwords or full card details. We will tell you the outcome and the reason for our decision.
Refund timing and payment route
We submit approved refunds to the payment provider within 7 working days of approval. The time for the money to reach you depends on the payment provider and your bank. Refunds go back to the original card or bank account used for payment through the provider’s refund process.
Access after a refund
Paid access ends when the subscription itself is cancelled and refunded. A refund of a duplicate or incorrect extra charge does not cancel a valid subscription.
Your legal rights
This policy does not limit rights provided by applicable law. It does not impose a seven-day claim limit on those rights.